Bilingual Customer Experience Specialist - Remote

Overview

At Too Good To Go, we dream of a planet with no food waste. We are on a mission to change that by connecting businesses with unsold food and consumers willing to buy at a discounted rate.

In Short

• Join the Canada team as a Bilingual Customer Experience Specialist.
• Fully remote position requiring proficiency in Spanish and English.
• Work hours are Monday to Friday, 9 am to 5:30 pm.
• Be the main point of contact for customers and partners.
• Handle inquiries through email, chat, and phone.
• Collaborate with other teams to enhance efficiency.
• Focus on delivering great customer outcomes.
• Experience in customer service, preferably in contact or call centers.
• Open to feedback and coaching for personal development.
• Passionate about sustainability and social impact.

Requirements

• Previous experience in customer service.
• Fluent in English and Spanish.
• Based in Ontario.
• Experience with CRM tools like Zendesk and Salesforce is a plus.
• Detail-oriented and able to handle repetitive tasks.

Benefits

• Opportunity to work in a social impact company.
• Part of an international team across 20 countries.
• Strong personal and professional development.
• Open company culture encouraging creativity.
• Strong team culture where successes are celebrated.