Customer Experience Specialist (German & English) - Remote

Overview

As a Customer Experience Specialist, you will play a crucial role in helping customers achieve their goals by providing exceptional support, advice, and solutions.

In Short

• Provide excellent support to customers via various channels (email, chat, phone, video calls).
• Suggest personalized improvements for customers' websites.
• Handle customer complaints and resolve issues effectively.
• Collaborate with cross-functional teams to improve customer experience.
• Stay updated on products and services.
• Assist in developing and improving customer experience processes.
• Research industry trends to effectively respond to customer inquiries.
• Represent Jimdo and its mission to customers.
• Work 5 days a week with flexible scheduling.

Requirements

• Fluent in German and English.
• Good knowledge of German culture.
• Customer-oriented mindset: proactive, motivated, flexible.
• Excellent communication skills.
• Strong interpersonal skills to build relationships with customers.
• Problem-solving and decision-making skills.
• Interest in technology and internet-related topics.
• Passion for learning and improvement.
• Able to prioritize tasks in a dynamic environment.
• Open to working in an international environment.

Benefits

• Inspirational mission to support small businesses.
• Flexibility to work remotely or in the office.
• Access to LinkedIn Learning for growth.
• Bonus for setting up your home office.
• Unique workation policy.
• Employee assistance program.
• Up to three free Jimdo websites for personal or professional projects.