German Speaking Customer Experience Specialist - Remote

Overview

Elevate your career while enjoying the flexibility of remote work with Patrique Mercier Recruitment JP as a German Speaking Customer Experience Specialist! Based in beautiful Greece, this remote position invites you to engage with our German-speaking customers from the comfort of your home. You will play a crucial role in creating positive customer experiences and addressing inquiries with professionalism and care. This position is tailored for individuals who are passionate about customer service and are looking to make an impact in a dynamic and supportive team environment. Embrace the opportunity to balance work and life while being part of a forward-thinking company that values its employees and their contributions!

In Short

• Provide outstanding customer support to German-speaking clients via email, chat, and phone.
• Resolve issues efficiently and effectively, ensuring customer satisfaction.
• Collaborate with the wider team to share insights and strategies for improving customer experience.
• Maintain detailed records of customer interactions in the CRM system.
• Stay informed about product updates and changes to provide accurate support.
• Engage in training sessions to further develop skills and enhance service delivery.
• Participate in team meetings and contribute to a positive remote working culture.

Requirements

• Fluency in German (spoken and written).
• Strong communication and interpersonal skills.
• Experience in customer service or support roles.
• Ability to work independently in a remote environment.
• Familiarity with CRM systems is a plus.
• Problem-solving skills and a customer-oriented mindset.

Benefits

• Flexible remote work environment.
• Opportunity for professional growth and development.
• Supportive team culture.
• Work-life balance.