Italian Speaking Customer Experience Specialist - Remote

Overview

Join the dynamic team at Patrique Mercier Recruitment JP as an Italian Speaking Customer Experience Specialist in the vibrant city of Athens, Greece! This role is perfect for individuals who are passionate about providing outstanding customer service and want to embrace an international work environment. You will be the voice of our brand, guiding Italian-speaking customers through their journey and ensuring they have a seamless experience. Nestled in a city that beautifully merges ancient history with modern living, this opportunity promises not only professional growth but also a chance to immerse yourself in the rich Greek culture. If you thrive in fast-paced environments and are dedicated to elevating customer experiences, we want to hear from you!

In Short

• Communicate effectively with Italian-speaking customers via phone, email, and chat to understand and resolve their inquiries.
• Deliver exceptional service that aligns with the company’s values and standards.
• Work closely with cross-functional teams to address and resolve customer concerns.
• Maintain an up-to-date knowledge of products and services to provide accurate information.
• Record and track customer interactions in the CRM system for seamless follow-up.
• Contribute to ongoing training and development initiatives to foster a culture of continuous improvement.
• Share customer feedback to help influence the development of new strategies and improvements.

Requirements

• Fluency in Italian and English.
• Strong communication and interpersonal skills.
• Experience in customer service or related field.
• Ability to work in a fast-paced environment.
• Familiarity with CRM systems.
• Problem-solving skills and a customer-oriented mindset.

Benefits

• Opportunity for professional growth.
• Immersion in Greek culture.
• Dynamic and supportive work environment.