German Speaking Customer Experience Specialist - Remote

Overview

Step into an exciting new chapter of your career with Patrique Mercier Recruitment JP! We are thrilled to invite applications for the role of German Speaking Customer Experience Specialist, based in the stunning surroundings of Greece. This position offers not just a job, but a journey, complete with a fully paid relocation package to ensure a smooth transition into your new life abroad. You will play a vital role in enhancing our customers' journey, making sure they receive top-tier support and guidance. Our ideal candidate is passionate about delivering an exceptional service experience and eager to work in a collaborative environment. With access to beautiful beaches, rich history, and a warm culture, this opportunity allows you to thrive both professionally and personally. If you have a knack for problem-solving and a customer-first mindset, this is your opportunity to shine in a vibrant location!

In Short

• Engage with customers in German, addressing their inquiries and providing solutions through various channels (phone, email, chat).
• Ensure a smooth and delightful customer experience from start to finish.
• Collaborate with different departments to resolve complex issues and improve service delivery.
• Document customer interactions thoroughly in the CRM system for future reference.
• Provide feedback and insights to enhance customer experience strategies.
• Participate in training and development sessions to continually elevate service standards.
• Actively contribute to team meetings and share best practices with peers.

Requirements

• Fluency in German and English.
• Strong communication and interpersonal skills.
• Experience in customer service or related field.
• Ability to work collaboratively in a team environment.
• Proficient in using CRM systems.
• Problem-solving skills and a customer-first mindset.

Benefits

• Fully paid relocation package.
• Access to beautiful beaches and rich culture.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment.