Remote Collections Specialist

Overview

The GREAT STATE TEAM is seeking Remote Collections Specialists (Account Resolution Representative) to join our fast-growing teams! As a Collection's Specialist, you are responsible for making outbound and taking inbound calls to collect payment for medical and non-medical accounts.

In Short

• Handle inbound and outbound telephone calls for collections activities
• Utilize negotiating and customer service skills for positive results
• Adhere to applicable laws including FDCPA, FCRA, and HIPAA
• 1+ years’ experience in Collections, Call Center or Customer Service
• Ability to enter and update data accurately
• Work successfully in a fast-paced environment
• Strong organizational skills and multitasking ability
• Flexibility in scheduling, including evening and weekend work
• Team-oriented work approach
• Minimum internet speed of 40 mbps download required

Requirements

• 1+ years’ experience in a relevant role
• Ability to work under deadlines
• Strong customer service focus
• Excellent communication skills
• Proficiency in data entry
• Flexibility in work hours
• Team collaboration skills

Benefits

• Competitive health benefits including dental and vision
• 401K with employer match
• Paid time off starting at 90 days
• 7 Paid Holidays
• Family Friendly Events
• Wellness Programs
• All necessary equipment provided