Bilingual Customer Service Executive - Remote

Overview

As a Bilingual Customer Service Executive (remote), you will play an integral role in both direct customer care and supporting the service team.

In Short

• Manage inquiries and requests from important clients efficiently and professionally.
• Serve as a reference figure within the department.
• Resolve complex customer issues and ensure quality standards are met in every interaction.
• Act as a liaison for escalating special situations to higher levels when necessary.
• Contribute to the initial training of new team members.
• Guide new hires in understanding service values and using internal tools.
• Work in a fully remote environment.
• Requires impeccable command of Spanish and English.
• Demonstrate collaborative leadership and genuine commitment to customer satisfaction.
• Join a leading benefits company that values teamwork and excellence in customer care.

Requirements

• Bilingual in Spanish and English.
• Experience in customer service.
• Strong problem-solving skills.
• Ability to meet quality standards.
• Leadership skills for training and guiding others.
• Commitment to customer satisfaction.

Benefits

• Continuous development opportunities.
• Recognition of your experience.
• Collaborative work environment.
• Focus on excellence in customer service.