Customer Service Executive - Remote

Overview

The Customer Service Executive will manage the complete sales order cycle and post-sales activities, ensuring high customer satisfaction while collaborating with various teams.

In Short

• Manage the complete sales order cycle.
• Provide support to customers for high satisfaction.
• Build strong customer relationships.
• Coordinate shipping documents for timely delivery.
• Handle requests for samples and quotations.
• Follow up on accounts receivable.
• Monitor orders and assist forecasting.
• Manage customer claims with QC support.
• Support customer visit programs.
• Perform administrative duties as assigned.

Requirements

• Experience in logistics operations & customer service.
• Familiar with customs procedures in food ingredients.
• Able to prioritize and multi-task.
• Strong analytical and problem-solving skills.
• Full proficiency in English required.
• Competence in French or Asian languages optional.
• Good knowledge of SAP and Microsoft Office.

Benefits

• Work in a multicultural and international environment.
• Opportunity for occasional travel.