Customer Service Executive - Remote

Overview

A leading international online retailer is seeking a motivated and customer-focused Customer Service Executive to deliver exceptional email-based support to customers, sellers, and suppliers.

In Short

• Deliver professional and efficient first-level email support.
• Take ownership of customer inquiries.
• Address customer complaints and escalate issues as necessary.
• Coordinate with suppliers and sellers for delivery management.
• Provide accurate updates to customers.
• Uphold confidentiality standards for customer information.
• Inform team manager of significant concerns.
• Meet and exceed productivity and customer satisfaction KPIs.
• Perform additional administrative duties as required.

Requirements

• Strong communication skills.
• Ability to manage customer inquiries effectively.
• Experience in customer service roles.
• Problem-solving skills.
• Ability to work independently and as part of a team.

Benefits

• Opportunity to work with a leading international brand.
• Flexible working hours.
• Supportive team environment.
• Career growth opportunities.