Bilingual Customer Service Executive - Remote

Overview

Upfluence helps brands tell their story using the power of influencers and content marketing technology. Our software allows companies to identify and contact influencers and bloggers at scale to develop and execute comprehensive marketing campaigns, with detailed data sources and reports to promote their products.

In Short

• Listen attentively to customer concerns and find solutions in a timely manner.
• Provide detailed information about our services and products.
• Work with the sales team to create effective methods for addressing frequent customer requests and issues.
• Review customer accounts and transactions while resolving any issues that arise.
• Communicate with customers via Zoom, email, chat, phone, or social media.
• Process sales orders and payments.
• Monitor customer satisfaction levels.
• Escalate cases to a manager when necessary.
• Communicate with other teams about product feedback and suggest solutions.

Requirements

• Excellent communicator, both verbal and written.
• Patience, empathy, and professionalism.
• Aptitude for problem-solving and making difficult decisions.
• Basic computer skills, including data processing and website navigation.
• Ability to work in a team environment.
• Advanced proficiency in English (C1-C2).
• Maintain understanding of the products and services we offer.

Benefits

• An international and diverse team.
• A business environment with opportunities to grow in an emerging industry.
• Paid time off (depending on the region).