Customer Services Manager H/F - Remote

Overview

The Customer Services Manager will oversee the back office Customer Service team for EMEA & Export, ensuring the smooth execution of the Order-to-Cash process, customer satisfaction, and service performance.

In Short

• Manage a team of 8 assistants to ensure customer service operations.
• Organize and prioritize team activities and skill development.
• Redefine roles in the Order-to-Cash process and improve efficiency.
• Support teams in resolving complex issues and managing crises.
• Monitor key performance indicators and propose corrective actions.
• Facilitate cross-departmental collaboration and communication.
• Lead projects to enhance customer experience and information flow.
• Participate in group work for harmonization of practices and tools.

Requirements

• Master's degree with 7-10 years of experience in international Customer Service or Supply Chain.
• Proven experience in team management in a transforming environment.
• Proficiency in SAP (SD), ideally S/4HANA, and Excel tools.
• Fluent in English for client and internal interactions.
• Strong interpersonal skills and ability to coordinate with multiple stakeholders.
• Rigorous, reliable, service-oriented, and solution-focused.

Benefits

• Personal parking and company restaurant.
• Incentive/participation agreement.
• Health insurance and provident scheme.