Manager Customer Service - Remote

Overview

The Manager Customer Service position at Highmark Inc. involves managing staff to ensure high-quality service delivery, fostering team performance, and maintaining client relationships.

In Short

• Manage staff to achieve high-quality work output.
• Coach and develop team members for performance excellence.
• Ensure effective communication and implementation of objectives.
• Monitor workload standards and resource allocation.
• Analyze customer feedback and business trends.
• Conduct regular audits and performance evaluations.
• Collaborate with external entities and stakeholders.
• Utilize call center technologies and methods.
• Adhere to compliance and quality control standards.
• Support strategic planning and operational goals.

Requirements

• High School Diploma/GED required; Bachelor's preferred.
• 5 years of management experience in customer service.
• 5 years in a large call center environment.
• 3 years in the insurance industry or production operations.
• Experience in presenting to large audiences.
• Knowledge of industry laws and regulations.
• Strong communication and coaching skills.
• Ability to analyze and improve operational processes.
• In-depth knowledge of call center technologies.
• Experience with performance management techniques.

Benefits

• Flexible work environment.
• Opportunities for professional growth and development.
• Comprehensive health benefits.
• Collaborative organizational culture.
• Impactful work in the health sector.
• Supportive team dynamics.
• Competitive salary range.
• Access to resources for personal and professional development.
• Commitment to diversity and inclusion.
• Compliance with ethical standards and practices.