Customer Service Manager - Remote

Overview

As our Customer Service Manager, you’ll take full ownership of the support experience across Montu Germany. You’ll lead a growing team, implement scalable service processes, and ensure every interaction—whether with a patient, doctor, or pharmacy partner - is handled with empathy, speed, and professionalism.

In Short

• Lead & Develop the Support Team
• Build Scalable Support Processes
• Optimize Customer Experience
• Drive Operational Excellence
• Ensure Compliance & Quality
• Monitor KPIs & Performance

Requirements

• 3+ years of experience in customer service management, ideally in healthcare, digital health, or a tech-enabled service environment
• Strong leadership skills and a track record of building or scaling support teams in dynamic environments
• Deep understanding of customer-centric service models and operational efficiency
• Tech-savvy and comfortable working with CRM or ticketing tools—experience with Zendesk is a strong plus
• Full professional fluency in German and English (written and spoken) is required
• A hands-on, start-up mindset—you’re adaptable, solution-oriented, and ready to build from the ground up
• Solid knowledge of GDPR and German healthcare regulations is a plus

Benefits

• Help shape the future of healthcare in Germany through innovative telemedicine solutions
• Join a mission-driven, international team with a collaborative, remote-first culture
• Thrive in a fast-growing start-up where your work has direct impact
• Enjoy flexibility, autonomy, and opportunities for growth