Customer Service Manager - Remote

Overview

As a Customer Service Manager at AnyVan, you will lead and shape our Customer Service team for the Spanish market, ensuring exceptional support and customer experience.

In Short

• Responsible for Customer Service operations in the Spanish market.
• Lead by example, managing and motivating a team of Advisors and Team Leaders.
• Monitor and improve key KPIs such as Response Rate and CSAT.
• Act as a point of contact for escalations and complex inquiries.
• Foster a culture of accountability and continuous improvement.
• Ensure operational excellence in processes and case management.
• Translate data into actionable insights for team efficiency.
• Collaborate with senior leadership on customer trends and challenges.
• Improve tools and processes to empower your team.

Requirements

• Native Spanish and professional English proficiency.
• Proven experience leading Customer Service teams in high-paced environments.
• Genuine passion for delivering exceptional customer experiences.
• Deep knowledge of key service metrics and their influence.
• Track record of building and developing motivated teams.
• High emotional intelligence and decision-making skills.
• Excellent communication skills.
• Organized with a commercial outlook and operational focus.
• Positive and proactive mindset.
• Willingness to work shifts supporting the Spanish market.

Benefits

• Opportunity to work in a rapidly growing company.
• Be part of a forward-thinking team.
• Contribute to a sustainable and carbon-neutral mission.
• Engage in a culture of high performance and teamwork.
• Access to training and development opportunities.