Customer Service Manager - Remote

Overview

The Customer Service Manager at Apex is responsible for leading a team of motorsports enthusiasts to enhance customer service experiences while optimizing processes and implementing new technologies.

In Short

• Manage a passionate customer service team focused on motorsports.
• Develop and optimize systems for customer support.
• Implement AI tools to enhance service efficiency.
• Analyze performance metrics to improve customer satisfaction.
• Coach and train staff for optimal team performance.
• Create internal resources and SOPs for effective operations.
• Collaborate with cross-functional teams to enhance customer experience.
• Plan team-building events and occasional travel to headquarters.
• Ensure customer interactions reflect the company’s authentic voice.
• Transitioning support from the current Customer Experience Manager.

Requirements

• Experience in customer service management.
• Strong understanding of customer service best practices.
• Analytical skills for measuring performance metrics.
• Experience in implementing customer service technologies.
• Ability to coach and mentor team members.
• Genuine enthusiasm for motorsports is a plus.
• Ability to work remotely and manage a distributed team.
• Excellent communication and interpersonal skills.
• Willingness to learn and adapt to new technologies.
• Strong problem-solving skills and attention to detail.

Benefits

• Work from home flexibility.
• Opportunity to lead a passionate team.
• Engaging work environment focused on motorsports.
• Support during transition from current manager.
• Potential for career growth within the company.
• Regular team-building events and camaraderie.