eCommerce Operations Support Specialist - Remote

Overview

The eCommerce Operations Support Specialist will be responsible for ensuring the integrity of the eCommerce platform through quality assurance, bug triage, and analytics support, ultimately contributing to a seamless digital shopping experience.

In Short

• Identify and resolve bugs on the eCommerce platform.
• Maintain backend product data integrity.
• Support analytics for marketing and eCommerce teams.
• Establish a formal QA process for the team.
• Collaborate with external developers for bug resolution.
• Provide regular updates on QA outcomes and blockers.
• Assist with performance reporting and data analysis.
• Ensure alignment of frontend and backend product information.
• Work in a fast-paced DTC environment.
• Communicate proactively with team members.

Requirements

• Strong attention to detail.
• Experience in quality assurance and bug triage.
• Ability to work independently and manage workload.
• Familiarity with eCommerce platforms and analytics tools.
• Excellent communication and collaboration skills.
• Organizational skills to handle various tasks.
• Proficiency in using tools like Notion and ClickUp.
• Interest in data analysis is a plus.
• Ability to thrive in a fast-paced environment.
• Experience in a DTC eCommerce setting is preferred.

Benefits

• Work in a remote-first company.
• Contribute to a mission-driven organization.
• Opportunity for professional growth and development.
• Collaborative team environment.
• Flexible work hours.
• Engagement with motorsports enthusiasts.
• Access to performance-oriented products.
• Be part of a growing team.
• Impact customer experience directly.
• Participate in innovative projects.