Operations Support Specialist - Remote

Overview

The Operations Support Specialist plays a critical role in supporting our aggressive growth by managing parts procurement, work order processing, vendor relationships, and quality assurance across our operations. This remote position serves as the central hub between technicians, vendors, and internal teams—ensuring that parts are sourced efficiently, work orders are processed accurately, and completed jobs are prepared for invoicing.

In Short

• Manage parts ordering, sourcing, and procurement for material handling and heavy equipment.
• Support field technicians and service management teams with timely parts sourcing.
• Maintain and expand vendor relationships for best pricing and service levels.
• Process work orders ensuring completeness and compliance with standards.
• Conduct quality assurance checks on work orders and documentation.
• Organize completed work orders for invoicing, collaborating with accounting.
• Resolve issues related to order delays and parts availability.
• Assist with inventory tracking and reconciliation.
• Recommend process improvements for efficiency.
• Train and mentor new support staff.

Requirements

• 5-7 years of experience in parts procurement or vendor management.
• Strong knowledge of material handling/heavy equipment parts.
• Proficiency with MS Office Suite, especially Excel.
• Experience with ERP or CMMS systems preferred.
• Excellent communication and organizational skills.
• Ability to work independently in a remote setting.
• Process-oriented mindset with strong problem-solving skills.
• High school diploma or GED required; Associate’s or Bachelor’s degree preferred.

Benefits

• Competitive pay based on experience plus incentives.
• Full benefits package starting day one.
• 8 paid holidays.
• Generous paid time off policy.
• Training and mentoring from industry experts.