Customer Service Specialist - Hispanic Relations - Remote

Overview

As a Hispanic Customer Service Executive (remote), you will play an integral role in direct customer support as well as assisting the service team. You will be a reference figure within the department, efficiently managing inquiries and requests from important clients while sharing your knowledge and best practices with less experienced colleagues.

In Short

• Resolve complex customer issues.
• Ensure quality standards are met in every interaction.
• Act as a liaison for escalating special situations.
• Contribute to the training of new team members.
• Guide newcomers in understanding service values and internal tools.
• Work in a part-time, fully remote capacity.
• Requires impeccable command of Spanish and English.
• Collaborative leadership skills are essential.
• Commitment to customer satisfaction is a must.
• Join a leading benefits company that values teamwork and excellence in customer service.

Requirements

• Fluent in Spanish and English.
• Experience in customer service.
• Strong problem-solving skills.
• Ability to work collaboratively in a team.
• Leadership qualities to mentor junior staff.
• Commitment to quality and customer satisfaction.
• Experience with internal customer service tools.
• Ability to handle escalations professionally.
• Willingness to work part-time hours.
• Experience in training or mentoring roles.

Benefits

• Continuous development opportunities.
• Recognition of your experience.
• Supportive team environment.
• Focus on excellence in customer service.
• Flexible remote working conditions.