Customer Relations Specialist II - Remote

Overview

This position is a hybrid role at SEWS—El Paso Customer Service Center, requiring at least two days in the office each week while allowing flexibility for off-site work.

In Short

• Plan, direct, and coordinate the storage and distribution of automotive products.
• Ensure exact delivery and excellent customer service.
• Act as the first point of contact for customer inquiries.
• Build and maintain business relationships with clients.
• Respond to customer complaints and provide solutions.
• Maintain data integrity in reports and customer programs.
• Train and develop the SEWS team on customer requirements.
• Review and process customer orders and inventory reports.
• Initiate meetings to support supply chain planning.
• Manage program activities related to costs and performance ratings.

Requirements

• Bachelor's degree in Supply Chain Management or similar preferred.
• 3-5 years of experience in production or material planning.
• Fluency in English required; proficiency in Business Spanish preferred.
• Proficient in Microsoft Applications (Excel, Access, PowerPoint, Word).
• Strong mathematical skills required.
• Excellent oral and written communication skills.
• Ability to perform in a stressful environment.
• Experience in sequential manufacturing and scheduling preferred.
• Knowledge of automotive industry distribution preferred.

Benefits

• Competitive salary.
• Comprehensive benefits package including Medical, Dental, Vision.
• Disability and Life insurance.
• 401(k) with match.
• Tuition benefits.
• Paid holidays and vacation.