Customer Relations Specialist - Remote

Overview

As a Customer Relations Specialist at Citisin, you will be the primary point of contact for our customers, delivering personalized support and building strong, lasting relationships.

In Short

• Respond promptly to customer inquiries via email, phone, and chat.
• Provide accurate and complete information about our services, policies, and properties.
• Handle and resolve customer complaints with professionalism and efficiency.
• Build strong, lasting relationships with customers.
• Proactively follow up with clients to ensure satisfaction.
• Identify and resolve customer issues related to bookings and payments.
• Collect and analyze customer feedback to improve service quality.
• Maintain accurate records of customer interactions in the CRM system.
• Prepare and update reports on customer service metrics.
• Act as a brand ambassador for Citisin.

Requirements

• Proven experience in customer service or client relations.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in CRM software and customer support tools.
• Ability to multitask and prioritize effectively.
• A positive and empathetic attitude.

Benefits

• Competitive salary and benefits package.
• Opportunities for career growth within a fast-expanding company.
• Training and support to help you excel in your role.
• A collaborative, inclusive work environment.