Remote Bilingual Customer Service Representative

Overview

An Alivi Contact Service Representative (CSR) will provide prompt and courteous support to the members of our health plan partners, address inquiries about our services and assist in managing the health plan partners supplemental programs and value-based benefits. The CSR role requires excellent communication skills, empathy, patience, and attention to detail during data entry and while speaking with members. This role is an important part of our commitment to the happier and healthier life of our members.

In Short

• Assist inbound inquiries from health plan members and representatives regarding transportation services.
• Actively listen and respond quickly and professionally to customer calls.
• Meet or exceed productivity metric goals.
• Follow all HIPAA and compliance protocols.
• Escalate concerns to contact center leadership.
• Complete Alivi's New Hire Training program.
• Complete and sign all compliance courses.

Requirements

• Minimum of 6 months of inbound Contact Center or transferable healthcare experience.
• Must be able to sit for 8 hours or more a day.
• Must be able to wear a headset for 8 hours a day.
• Excellent written, communication, and data entry skills.
• Moderate experience in Microsoft Teams, Outlook, and Word.
• Professional appearance and demeanor required.
• Must be on camera during training and meetings.
• Ability to adapt to high call volume.
• Must comply with attendance and punctuality expectations.
• Must have a secure, quiet, distraction-free workspace.
• Fully bilingual: English/Spanish only.

Benefits

• Comprehensive training program.
• Opportunity for career growth.
• Supportive team environment.
• Flexible work arrangements.