Alivi is a dedicated health services company that partners with health plans to enhance the well-being of their members. The company focuses on providing exceptional support through its Contact Service Representatives (CSRs), who assist members with inquiries related to transportation services and supplemental programs. Alivi is committed to ensuring a positive experience for its members by fostering a culture of empathy, professionalism, and compliance with health regulations. The organization values effective communication and strives to meet productivity goals while maintaining high standards of customer satisfaction.