Full-Time Customer Service Representative - Remote

Overview

This is a high call volume Full-Time "work from home" position providing customer service support to health plan members.

In Short

• Handle inbound calls from health plan members regarding transportation services.
• Meet productivity metrics including Average Handle Time and Customer Satisfaction.
• Follow HIPAA and compliance protocols for member protection.
• Escalate concerns to contact center leadership.
• Minimum 6 months of inbound contact center or healthcare experience required.
• Fluency in Spanish is a plus.
• Must have a secure, quiet workspace.
• Excellent written and communication skills are essential.
• Moderate experience in Microsoft Teams, Outlook, and Word is necessary.
• Must adapt to high call volume.

Requirements

• High School degree or equivalent.
• Ability to sit for long periods while wearing a headset.
• Download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps required.
• Bring Your Own Device (BYOD) required for job functions.

Benefits

• Work from home flexibility.
• Opportunity to work in the healthcare sector.
• Supportive team environment.