Customer Service Representative (Remote, Full-Time)

Overview

Daisy is a tech-driven residential property management company on a mission to improve the way people live by transforming the way buildings run. In just three years, we’ve grown to manage over 230 buildings. Our team is collaborative, moves quickly, and is passionate about disrupting an outdated industry and making a real difference in people’s lives.

In Short

• Full-time remote customer service role.
• Manage communications to ensure timely and professional responses.
• Provide exceptional customer experience to residents.
• Work cross-functionally with various departments.
• Build sustainable relationships with community members.
• Flexible schedule required, including evenings and weekends.
• Meet personal and company KPIs/OKRs.
• Assist in scheduling appointments as necessary.
• Proficiency in English is required; additional languages are a plus.
• Experience with customer service or hospitality is preferred.

Requirements

• Proficiency in English (reading, writing, comprehension, and speaking).
• Customer service or hospitality experience.
• Able to work a flexible schedule including days, evenings, weekends, and holidays.
• Self-motivated and able to maintain composure under pressure.
• Great problem-solving skills with attention to detail.
• Impeccably organized and capable of improving processes.
• Stellar written and verbal communication skills.
• Flexibility with changing job duties and responsibilities.
• Excellent time management and task prioritization skills.
• Experience with multiple communication channels (calls, chats, emails).
• Familiarity with Zendesk, Google Suite, or similar tools is a plus.
• Ability to learn new systems and platforms.

Benefits

• Opportunity to work in a fast-growing company.
• Collaborative team environment.
• Flexible work hours.
• Impact on improving residents' lives.
• Professional development opportunities.