Healthcare Customer Service Advocate - Remote

Overview

The Healthcare Customer Service Advocate role involves supporting U.S. healthcare members by handling inquiries related to benefits, eligibility, and claims processing in a remote environment.

In Short

• Handle inbound and outbound calls related to healthcare benefits and claims
• Explain claims status and coverage limitations
• Research and resolve claims-related concerns
• Document interactions in CRM tools
• Meet productivity and compliance standards
• Requires strong healthcare knowledge
• Must have experience in a high-volume BPO environment
• Work remotely with the potential for onsite requirements
• Requires stable internet connection
• Immediate hiring for candidates available to start ASAP

Requirements

• High school diploma; college degree preferred
• Minimum 2 years' experience in healthcare BPO or customer service
• Familiarity with Medicare processes is a plus
• Strong communication and multitasking skills
• Attention to detail with sensitive information
• Willingness to work shifting schedules
• Proficiency in computer systems and CRM tools
• Preferred candidates residing in Manila or nearby provinces
• Ability to start immediately

Benefits

• Work remotely
• Competitive pay with 13th month salary
• Comprehensive HMO coverage
• Equipment provided for remote work
• Career growth opportunities
• Immediate hiring