Remote Customer Care Advocate

Overview

VGS is seeking experienced contact center professionals for full-time, remote positions as inbound benefit support representatives. This role involves handling calls from TRICARE beneficiaries, with our next new hire class beginning on February 18, 2025.

In Short

• Long-term, full-time employment (not seasonal or contract-based).
• Seven weeks of paid training to prepare you for success.
• Competitive benefits, including 11 paid holidays, paid time off, healthcare coverage, long- and short-term disability, term life insurance, and 401K retirement plan.
• Responding to caller questions regarding benefits, contracts, eligibility, and claims.
• Operating a PC to extract information, document inquiries, and track activities.
• Coordinating with team members to ensure timely handling of TRICARE member requests.
• Maintaining a productive work environment and addressing internet connectivity challenges.
• Must pass a drug screen and background check.
• Ability to work effectively as a team player.
• Must be a U.S. Citizen and reside in specific states.

Requirements

• Prior customer service experience, preferably in a call center.
• Excellent communication skills and a strong aptitude for serving military members.
• Predictable and reliable attendance is essential.
• Ability to attend and successfully complete 8 weeks of paid training.
• High school diploma or equivalent required.
• Proficiency in MS Windows and other computer applications.

Benefits

• Employees are eligible for benefits after 60 days of employment.
• Competitive benefits package including medical, dental, vision, FSA, and paid time off.