Customer Care Advocate - Remote

Overview

Pumpkin is looking for a friendly and empathetic Customer Care Advocate to deliver exceptional service and create a positive and memorable experience for our customers.

In Short

• Deliver exceptional customer service to pet parents.
• Help customers understand insurance and non-insurance products.
• Interact with customers via phone, email, text, chat, and social media.
• Work closely with the Customer Care Supervisor.
• Develop thorough product knowledge.
• Ensure compliance and prioritize customer satisfaction.
• Must hold a Property & Casualty Producers License.
• Location required in MST or PST.
• Passionate about supporting the well-being of pets.
• Contribute to a mission-driven culture focused on pets' best interests.

Requirements

• Active Property & Casualty Producers License.
• Located in MST or PST.
• Strong communication skills.
• Empathetic and friendly demeanor.
• Ability to work in a fast-paced environment.
• Experience in customer service preferred.
• Willingness to learn about pet insurance products.
• Ability to handle inquiries across multiple channels.
• Team player with a positive attitude.
• Commitment to customer satisfaction.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a mission-driven company.
• Supportive team environment.
• Training and development opportunities.
• Flexible work hours.
• Employee discounts on pet insurance products.
• Health and wellness programs.
• Engaging company culture focused on pets.
• Opportunities for career advancement.
• Work-life balance initiatives.