Customer Care Advocate - Remote

Overview

As a Customer Care Advocate, you will provide an outstanding call experience to patients and providers, ensuring that their requests are completed with sensitivity and urgency.

In Short

• Provide superior customer care by troubleshooting issues.
• Respond to inquiries and provide information to customers.
• Maintain positive relationships with customers and associates.
• Ensure compliance with CRM processes and documentation.
• Manage tickets and emails in a timely manner.
• Handle inbound and outbound calls as assigned.
• Participate in meetings and training via Zoom.

Requirements

• Experience in a fast-paced healthcare environment preferred.
• Minimum of 2+ years in customer service.
• Proficient in Microsoft Office and CRM software.
• Ability to manage metrics and quality scores.
• Strong verbal and written communication skills.
• Attention to detail and ability to handle sensitive information.

Benefits

• Competitive compensation package.
• Medical, dental, and vision insurance starting on the first day.
• 401(k) with company match.
• Paid parental leave and holidays.
• Emotional health support and various assistance programs.