Customer Care Advocate - Remote

Overview

The Customer Care Advocate serves as front-line support in our high-volume, inbound Contact Center, assisting patients and providers with professionalism and strong communication in a fast-paced environment.

In Short

• Provide empathetic, personalized support to patients and providers.
• Verify insurance and discuss payment options.
• Troubleshoot product and service issues.
• Document interactions in Salesforce.
• Participate in virtual training and meetings.
• Ensure compliance with FDA regulations and HIPAA.
• Meet productivity and service-level metrics.
• Make outbound calls to explain coverage and responsibilities.
• Maintain updated patient and insurance records.
• Provide support to other teams during peak periods.

Requirements

• High school diploma or equivalent.
• 2–3+ years of customer service experience.
• Strong verbal and written communication skills.
• Experience with Microsoft Office tools.
• Typing speed of 40+ WPM.
• Ability to handle sensitive information professionally.
• Flexibility to adapt in a fast-paced environment.
• Resourcefulness and emotional intelligence.
• Independent thinking and sound judgment.
• Preferred experience in healthcare or insurance.

Benefits

• Opportunity to improve patient care.
• Career growth in a mission-driven company.
• Inclusive workforce celebrating diverse backgrounds.
• Potential for overtime shifts.
• Quarterly shift reviews after 90 days.