Customer Care Advocate - Remote

Overview

The Customer Care Advocate at Rockwell Automation provides exceptional customer service and supports product and service businesses, focusing on enhancing the customer experience and driving process improvements.

In Short

• Work with partners to provide valued outcomes.
• Prioritize critical customer interactions.
• Address customer needs with urgency.
• Identify alternative solutions to problems.
• Be a subject matter expert on business processes.
• Collaborate to develop best practices.
• Document customer issues in detail.
• Support a flexible work schedule.
• Engage in a hybrid work environment.
• Contribute to a diverse and inclusive workplace.

Requirements

• High school diploma or GED.
• Legal authorization to work in the U.S.
• 2+ years related experience preferred.
• Experience in customer interaction.
• Ability to prioritize tasks effectively.
• Team collaboration skills.
• Computer skills for navigating business systems.
• Experience in evaluating customer experience.

Benefits

• Health Insurance including Medical, Dental, and Vision.
• 401k plan.
• Paid Time Off.
• Parental and Caregiver Leave.
• Flexible Work Schedule.