Customer Care Advocate - Remote

Overview

As a Customer Care Advocate, you will provide an outstanding call experience to patients and providers, ensuring that their requests are completed with sensitivity and urgency.

In Short

• Provide superior customer care by troubleshooting customer/patient issues.
• Respond to inquiries and provide information to customers.
• Maintain positive relationships with customers and associates.
• Ensure compliance with CRM processes and documentation.
• Manage ticket/email inquiries in a timely manner.
• Handle inbound and outbound calls as assigned.
• Participate in meetings and training via Zoom.
• Work in a fast-paced, collaborative environment.
• Adhere to HIPAA and privacy requirements.
• Demonstrate strong verbal and written communication skills.

Requirements

• 2+ years of customer service experience in a high-volume environment.
• Experience in a healthcare or medical device company preferred.
• Proficient in Microsoft Office and CRM software.
• Ability to manage metrics and quality scores.
• Strong attention to detail and commitment to quality.
• Ability to adapt to a fast-paced environment.
• Excellent communication skills in English.
• Experience in multitasking roles preferred.
• Ability to work flexible hours, including weekends and holidays.
• Strong problem-solving skills and independent thinking.

Benefits

• Competitive compensation package.
• Medical, dental, and vision insurance starting on the first day.
• Health savings account contributions.
• Paid parental leave and holidays.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Unlimited LinkedIn Learning classes.
• Emotional health support for employees and their families.
• Travel assistance for personal trips.
• Additional benefits including pet insurance discounts.