Customer Care Advocate - Remote

Overview

As a Customer Care Advocate, you will provide an outstanding call experience to patients and providers, ensuring that their requests are completed with sensitivity and urgency.

In Short

• Provide superior customer care by troubleshooting customer/patient issues.
• Respond to inquiries and provide information to customers.
• Maintain positive relationships with customers and colleagues.
• Ensure compliance with CRM processes and documentation.
• Manage ticket/email inquiries in a timely manner.
• Handle inbound and outbound calls as assigned.
• Participate in meetings and training via Zoom.

Requirements

• Experience in a fast-paced patient or healthcare provider-focused environment preferred.
• Minimum of 2+ years of customer service experience.
• Proficient with Microsoft Office and CRM software.
• Strong verbal and written communication skills.
• Ability to manage sensitive information and adhere to HIPAA regulations.
• Demonstrated commitment to quality and customer service.

Benefits

• Competitive compensation package.
• Excellent medical, dental, and vision insurances.
• Health savings account contributions.
• Paid parental leave and holidays.
• 401(k) with company match.
• Employee Stock Purchase Plan.