Customer Care Advocate - Remote

Overview

The Customer Care Advocate at iRhythm plays a crucial role in a high-volume inbound Contact Center, assisting patients with insurance verification and financial options to improve cardiac health solutions.

In Short

• Answer inbound calls and provide benefits investigations.
• Estimate patient responsibilities based on insurance coverage.
• Make outbound calls to discuss payment options with patients.
• Document activities in Salesforce and maintain patient confidentiality.
• Assist in cross-training across departments as needed.
• Meet productivity metrics in a remote work environment.
• Provide superior customer care and troubleshoot issues.
• Maintain a positive attitude and professional relationships.
• Adapt quickly to changes in a fast-paced environment.
• Demonstrate independent thinking and sound judgment.

Requirements

• High school diploma or equivalent.
• 3+ years of customer service experience, preferably in healthcare.
• Experience in a high-volume Contact Center environment.
• Proficiency in Microsoft Office and virtual communication tools.
• Strong verbal and written communication skills.
• Ability to handle stressful situations with professionalism.
• Resourcefulness and emotional intelligence in problem-solving.
• Experience with health insurance and financial counseling preferred.
• Familiarity with Salesforce and CRM software is a plus.
• Flexibility to work overnight shifts required.

Benefits

• Opportunity for career growth and skill development.
• Inclusive workforce culture.
• Work remotely from anywhere in the US.
• Competitive compensation based on experience.
• Access to healthcare solutions that impact lives.
• Supportive work environment with a focus on patient care.
• Training and resources for professional development.
• Collaboration with innovative problem solvers.
• Commitment to diversity and equal opportunity.
• Reasonable accommodations for qualified individuals with disabilities.