Customer Care Advocate - Remote

Overview

The Customer Care Advocate at Rockwell Automation is responsible for delivering exceptional customer service and support, engaging with customers and stakeholders to resolve issues and enhance loyalty.

In Short

• Provide continuous quality customer service.
• Interact with customers, partners, and internal stakeholders.
• Resolve inquiries and issues related to orders.
• Manage customer product returns and warranty claims.
• Meet or exceed key performance indicators (KPIs).
• Deliver proactive updates on orders.
• Support Repair and Exchange Requests.
• Work in a flexible hybrid model.
• Collaborate within a team environment.
• Maintain integrity and ethical behavior.

Requirements

• 1+ years of customer service experience.
• Demonstrated problem-solving skills.
• Familiarity with Supply Chain processes.
• 1-2 years in Customer Service or Contact Center roles.
• Proficiency in Office 365, SAP or Oracle is advantageous.
• Fluent in German and Spanish, with proficiency in English.
• Ability to address unexpected situations.
• Team collaboration skills.
• Strong communication skills.
• Ethical behavior and integrity.

Benefits

• International network of professionals.
• Meal Voucher.
• Health Insurance including Medical and Life Insurance.
• Retirement Plan.
• Hybrid working model.
• Diversity, equity, and inclusion commitment.
• Knowledge sharing culture.
• Collaborative work environment.
• Opportunities for professional growth.
• Supportive company culture.