Customer Care Advocate - Remote

Overview

Rockwell Automation is seeking a dedicated and proactive Customer Care Advocate to provide exceptional customer service as part of the Enterprise Customer Experience organization. This role focuses on understanding and addressing customer needs while collaborating with partners to ensure valuable outcomes.

In Short

• Join a global technology leader in industrial automation.
• Provide exceptional customer service and support.
• Collaborate with partners for accelerated outcomes.
• Prioritize critical customer moments.
• Identify trends and propose solutions.
• Work in a hybrid environment with specific in-office days.
• Be a subject matter expert on business processes.
• Utilize SAP and advanced Excel skills.
• Engage in continuous professional development.
• Support diversity and equality in the workplace.

Requirements

• Bachelor's Degree in Administration, Engineering, or related fields.
• Fluent in English; Portuguese is a plus.
• 2+ years of related experience preferred.
• Ability to prioritize tasks and work collaboratively.
• Experience in evaluating customer experience systems.
• Strong computer skills and ability to navigate multiple systems.
• Experience in documenting customer issues.
• Proactive approach to customer needs.
• Understanding of customer experience metrics.
• Ability to propose alternative solutions.

Benefits

• Comprehensive mindfulness programs.
• Volunteer Paid Time Off after 6 months.
• Donation matching program for eligible charities.
• Employee Assistance Program.
• Personalized wellbeing programs.
• On-demand digital course library for development.
• Support for diversity and individuality.
• Opportunities for talent growth.
• Engagement in community and volunteer activities.
• Work in a collaborative team environment.