Customer Care Advocate - Remote

Overview

The Customer Care Advocate is responsible for assisting customers with inquiries, resolving issues, and promoting products while maintaining a high level of customer satisfaction.

In Short

• Answer inbound calls and assist customers with inquiries.
• Build rapport with customers through effective communication.
• Explain billing cycles and processes clearly.
• Process payments and troubleshoot technical issues.
• Promote Wave products based on customer needs.
• Maintain professionalism and exceed customer expectations.
• Meet established performance metrics consistently.
• Work flexible hours including evenings and weekends.
• Must have a dedicated workspace at home.
• Live within commuting distance to Bothell, WA.

Requirements

• 1-2 years of customer service or technical support experience preferred.
• Strong customer-focused attitude and listening skills.
• Basic knowledge of cable, TV, internet, and phone services.
• Excellent written and verbal communication skills.
• Proficient PC skills and knowledge of Windows OS.
• Ability to work in a fast-paced environment.
• Mathematical ability for basic transactions.
• Ability to sit for extended periods and use office equipment.
• Telecommunications experience preferred.
• Ability to communicate effectively over the phone.

Benefits

• Company provides all necessary computer equipment.
• Work-from-home flexibility with specific requirements.
• Opportunity to work in a supportive team environment.
• Potential for career growth within the company.
• Performance-based incentives and recognition.