Customer Advocate - Remote

Overview

Peregrine supports public safety agencies across the country, empowering public servants to improve operations and make better decisions. Our technology is used by customers to serve more than 30 million Americans.

In Short

• Own all customer relationships throughout the contract.
• Be the primary interface between customers and the team.
• Ensure full user adoption and long-term relationships.
• Interpret complex data sources for user success.
• Partner with teams to develop case studies and success stories.
• Actively listen and solve customer challenges.
• Manage multiple projects with attention to detail.
• 3-7 years of experience in customer support for technical solutions.
• Experience with law enforcement or public safety is required.
• Ability to travel ~50% of the time.

Requirements

• High value on maintaining positive customer relationships.
• Passion for uncovering and addressing roadblocks.
• Creative and adept critical thinking skills.
• Excellent relationship-building skills.
• Ability to communicate technical concepts to diverse audiences.

Benefits

• Salary range of $125,000 - $150,000 annually.
• Benefits and equity options available.
• Bonus opportunities based on performance.