Customer Advocate - Remote

Overview

Peregrine supports public safety agencies across the country, empowering public servants to improve operations and make better decisions. Our technology is used by customers to serve more than 30 million Americans.

In Short

• Own all customer relationships throughout the contract.
• Be the primary interface between customers and the team.
• Ensure full user adoption and long-term relationships.
• Interpret complex data sources for user optimization.
• Work through internal roadblocks to create success.
• Develop case studies and success stories.
• Listen empathetically to solve customer problems.
• Manage multiple projects with attention to detail.
• Collaborate with team members to solve challenges.
• Position is remote, based in Northern California or Washington DC/VA area.

Requirements

• 3-7 years of experience supporting customers with technical software.
• Experience with law enforcement, public safety, or military.
• Experience in the enterprise software space.
• Ability to synthesize user feedback.
• Track record of zero churn and positive revenue retention.
• Excellent relationship-building skills.
• Located in the Virginia/DMV area.

Benefits

• Competitive salary range of $125,000 - $150,000 annually.
• Benefits and equity options available.
• Bonus opportunities based on performance.
• Inclusive work environment celebrating diversity.
• Equal opportunity employer.