Customer Advocate - Remote

Overview

Peregrine supports public safety agencies across the country, empowering public servants to improve operations and make better decisions. Our technology is used by customers to serve more than 30 million Americans.

In Short

• Own all customer relationships throughout the contract.
• Be the primary interface between customers and the team.
• Ensure full user adoption and long-term relationships.
• Interpret complex data sources for user optimization.
• Partner with teams to develop case studies and success stories.
• Actively listen and solve customer challenges.
• Creative problem-solving to overcome internal roadblocks.
• Manage multiple projects with attention to detail.
• Work remotely with a preference for candidates in CA or DC/VA.
• 3-7 years of experience in customer support for technical solutions.

Requirements

• Experience with law enforcement, public safety, or military.
• Significant experience in enterprise software.
• Ability to synthesize user feedback.
• Track record of zero churn and positive net revenue retention.
• Excellent communication skills for diverse audiences.
• Located on the West Coast, California preferred.

Benefits

• Competitive salary range of $125,000 - $150,000 annually.
• Benefits and equity options available.
• Bonus opportunities based on performance.
• Inclusive work environment celebrating diversity.
• Equal opportunity employer.