Key Account Manager - Remote

Overview

The Key Account Manager at iRhythm will be responsible for providing exceptional support to grow and maintain high-volume accounts, while fostering long-term customer relationships and driving business outcomes.

In Short

• Manage and nurture key accounts to ensure customer satisfaction and performance.
• Collaborate with internal teams including Marketing and Clinical Operations.
• Monitor account performance and drive improvements through strategic initiatives.
• Serve as the primary contact for customer issues and escalations.
• Conduct training on iRhythm service tools.
• Participate in key meetings and business reviews.
• Travel as needed to support customer relationships.
• Utilize CRM tools for account management and reporting.
• Develop action plans based on performance trends.
• Provide insights to enhance account performance and efficiencies.

Requirements

• Bachelor's degree preferred or equivalent experience.
• 3+ years in sales, account management, or customer success roles.
• Experience in healthcare, medical devices, or biotechnology.
• Strong communication and presentation skills.
• Ability to prioritize tasks in a fast-paced environment.
• Proficiency in CRM and Microsoft Office tools.
• Self-directed and proactive in problem-solving.
• Willingness to travel 30% or more as required.
• Strong analytical skills to identify trends.
• Ability to influence stakeholders at all levels.

Benefits

• Competitive compensation package.
• Medical, dental, and vision insurance starting on day one.
• 401(k) with company match.
• Paid parental leave and holidays.
• Health savings account contributions.
• Travel reimbursement for medical care.
• Employee Stock Purchase Plan.
• Access to LinkedIn Learning classes.
• Emotional health support services.
• Flexible benefits including FSA and dependent care.