Customer Care Advocate - Remote

Overview

VGS is seeking experienced contact center professionals for full-time, remote positions as inbound benefit support representatives. This role involves handling calls from TRICARE beneficiaries, with our next new hire class beginning on June 9, 2025.

In Short

• Long-term, full-time employment (not seasonal or contract-based).
• Seven weeks of paid training to prepare you for success.
• Competitive benefits, including 11 paid holidays and paid time off.
• Healthcare coverage and 401K retirement plan.
• Must have a personal PC or laptop with a wired internet connection.
• Availability for pre-interview sessions in May 2025.
• Responding to caller questions regarding benefits and eligibility.
• Coordinate with team members for timely handling of requests.
• Must pass background checks and drug screening.
• High school diploma or equivalent required.

Requirements

• Recent experience in at-home call center support.
• Excellent communication skills and customer service experience.
• Ability to work effectively as a team player.
• Must be a U.S. Citizen and reside in specified states.
• Proficiency in MS Windows and other computer applications.

Benefits

• Competitive benefits package after 60 days of employment.
• Paid time off and healthcare benefits.
• Opportunities for career advancement.