Customer Care Advocate - Remote Training Class

Overview

VGS is seeking experienced contact center professionals for full-time, remote positions as inbound benefit support representatives, focusing on TRICARE beneficiaries.

In Short

• Full-time remote position starting September 3, 2025.
• Eligibility limited to U.S. Citizens in specific states.
• Requires prior customer service or call center experience.
• Seven weeks of paid training provided.
• Competitive benefits including healthcare and retirement plans.
• Must have a personal PC or laptop with a wired internet connection.
• Job involves answering inquiries about benefits and claims.
• Must complete a government background security check.
• Excellent communication and customer service skills required.
• Work hours are Monday to Friday, 8:00 AM to 7:00 PM ET.

Requirements

• Minimum of 2 years of customer service experience.
• Ability to work from home and maintain reliable attendance.
• Excellent communication skills and a strong sense of integrity.
• High school diploma or equivalent required.
• Proficiency in MS Windows and other computer applications.
• Must pass a drug screen and background check.
• Ability to attend and complete 8 weeks of paid training.
• Must provide own computer and meet specified internet requirements.

Benefits

• Long-term employment with competitive benefits.
• 11 paid holidays and paid time off.
• Healthcare coverage and retirement plan options.
• Support for military members and their families.
• Training and development opportunities.