Healthcare Customer Service Representative II - Remote

Overview

Join our team as a Healthcare Customer Service Rep II, where you will play a crucial role in taking member services calls in relation to policy management, benefits and claim inquiries.

In Short

• Provide exceptional customer service to clients and members.
• Take member services calls regarding policy management.
• Handle inquiries related to benefits and claims.
• Process member payments and address billing inquiries.
• Update member information accurately.
• Assist with policy terminations and reinstatements.
• Provide accurate information about coverage plans.
• Conduct research for healthcare provider contact information.
• Assist members with claims status updates and inquiries.
• Maintain confidentiality and adhere to policies.

Requirements

• High School Diploma or GED required.
• Excellent verbal communication skills.
• Minimum of 2 years experience in healthcare or customer service.
• Proven experience in claims processing or billing.
• Must pass a criminal background check.

Benefits

• Paid training period.
• Medical, Dental, Life, Vision, HSA after 30 days.
• 7 Paid Holidays.
• 6 PTO Days and 401K after 90 days.
• Equipment provided.