Technical and Customer Service Agent - Remote

Overview

The Technical and Customer Service Agent will provide support for hardware, software, client applications, and network administration, while utilizing problem-solving skills to resolve complex incidents.

In Short

• Answers moderately complex questions based on experience.
• Handles support requests for hardware, software, and applications.
• Escalates complex problems to other teams or vendors.
• Utilizes analytical skills to resolve challenging incidents.
• Supports L1 agents with client incidents and queries.
• Requires a High School Diploma or GED.
• May require technical certification or Associate Degree.
• 1-2 years of relevant experience preferred.
• Must be eligible for U.S. export control authorizations.
• Equal opportunity employer.

Requirements

• High School Diploma or GED required.
• Technical certification or Associate Degree may be required.
• 1-2 years of experience in customer service or technical support.
• Strong problem-solving and analytical skills.
• Ability to handle complex customer inquiries.
• Familiarity with hardware and software support.
• Knowledge of network administration.
• Ability to work collaboratively with L1 agents.
• Must comply with U.S. export control regulations.
• Commitment to equal opportunity employment.

Benefits

• Opportunity to work in a global technology solutions company.
• Equal opportunity employer committed to diversity.
• Access to various training and development programs.
• Supportive work environment.
• Potential for career advancement.
• Flexible work arrangements.
• Comprehensive employee benefits.
• Participation in innovative projects.
• Access to cutting-edge technology.
• Contribution to meaningful solutions for clients.