Customer Service Agent - Remote

Overview

The Customer Service Agent will be in contact with customers, handling inquiries, maintaining service level agreements, and acting as an interface between the development department and customers.

In Short

• Engage with customers and represent the company's customer philosophy.
• Handle inquiries by recording, processing, and prioritizing them.
• Monitor service level agreements.
• Act as a liaison between customers and the development team.
• Possess experience or strong affinity for the IT industry.
• Demonstrate high customer orientation and strong communication skills.
• Familiarity with JIRA and JIRA Service Desk is required.
• Fluent in German and proficient in English.
• Be an open-minded, team-oriented individual eager to learn.
• Exhibit an independent, process-oriented working style.

Requirements

• Initial experience in the IT industry or a strong affinity for IT.
• High level of customer orientation and professionalism.
• Strong communication skills and empathy.
• Experience with JIRA and JIRA Service Desk.
• Fluency in German and good command of English.
• Open-minded and team-oriented attitude.
• Willingness to learn and develop continuously.
• Independent and process-oriented approach to work.

Benefits

• Work in a team-oriented environment.
• Varied project routine with new challenges.
• Open corporate culture.
• Training opportunities to stay up to date.
• Ability to work from home within Germany.
• Recognition and appreciation for employees.