Customer Service Agent - Remote

Overview

ParcelHero is one of the UK’s biggest parcel delivery price comparison sites, providing innovative solutions to ensure exceptional customer care in a remote-first environment.

In Short

• Join a collaborative and innovative culture at ParcelHero.
• Focus on ticket and live help customer service.
• Responsible for problem solving and multitasking in a fast-paced environment.
• Interact and build relationships with customers.
• Work hours from 12pm to 8:30pm GMT, Mon-Fri.
• Minimum typing speed of 40 wpm required.
• Must have a minimum of 5 years customer service experience.
• Fluent English is essential, both written and verbal.
• Own PC/Laptop and headset required.
• Excellent communication and critical thinking skills are necessary.

Requirements

• A minimum of 5 years customer services experience.
• Experience with international parcel carriers is a plus.
• A friendly and professional demeanor.
• Excellent written and verbal communication skills.
• Ability to critically think and solve problems.
• Minimum typing speed of 40 wpm.
• Fluent in English.

Benefits

• Excellent career growth opportunities.
• Dynamic and ambitious team environment.
• Remote work flexibility.
• Innovative technology-driven company.
• Collaborative culture where every voice matters.