Master Tech Field Engineer - Remote

Overview

The Master Tech Field Engineer plays a crucial role in leading technical teams and ensuring the best client experience through effective troubleshooting and support in field engineering operations.

In Short

• May serve as team or site leader.
• Ensures best in class client experience.
• Troubleshoots and resolves client escalations.
• Supports roll-out of new products.
• Acts as a subject matter expert.
• Engages with dissatisfied clients for resolution.
• Monitors system and network performance.
• Develops recommendations for process improvements.
• May require technical certification or Associate Degree.
• 7+ years of experience in the field.

Requirements

• High School Diploma or GED required.
• Technical certification may be required.
• 7+ years of relevant experience.
• Eligibility for export-controlled commodities.
• Strong troubleshooting skills.
• Excellent communication skills.
• Ability to lead and train others.
• Experience with client engagement.
• Knowledge of operational processes.
• Commitment to equal opportunity employment.

Benefits

• Equal opportunity employer.
• Support for diverse applicants.
• Global technology solutions company.
• Opportunity to work with leading organizations.
• Focus on employee growth and development.
• Access to advanced technology solutions.
• Supportive work environment.
• Commitment to diversity and inclusion.
• Potential for career advancement.
• Work-life balance initiatives.