Customer Service Specialist - Remote

Overview

We are seeking a Customer Service Specialist to support travelers throughout their planning and booking experience, ensuring each traveler feels confident and cared for.

In Short

• Respond to customer inquiries via email, phone, and messaging platforms.
• Assist clients with booking questions, modifications, and cancellations.
• Provide accurate information on destinations and travel documentation.
• Track and update customer details for smooth communication.
• Follow up with clients before and after travel to confirm details.
• Handle client concerns with patience and empathy.
• Work fully remote with a flexible schedule.
• Enjoy travel perks and industry-only benefits.
• Receive training and support for growth in the travel industry.
• Be part of a collaborative and motivated team.

Requirements

• Strong verbal and written communication skills.
• Experience in customer service, preferably in travel or hospitality.
• High attention to detail and strong organizational skills.
• Ability to learn new tools and systems quickly.
• A friendly, patient, and service-oriented attitude.

Benefits

• Fully remote flexibility.
• Travel perks and discounted rates.
• Training and support for career growth.
• Collaborative team environment.
• Commitment to exceptional service.