Customer Service Travel Agent - Remote

Overview

We are looking for a Customer Service Travel Agent to support clients throughout their vacation planning and booking process. In this role, you will be the primary point of contact for travelers—answering questions, assisting with bookings, providing guidance, and ensuring each client enjoys a smooth, stress-free experience from beginning to end.

In Short

• Respond to customer inquiries via email, phone, and messaging platforms.
• Assist clients with vacation planning, booking updates, cancellations, and special requests.
• Provide accurate information regarding destinations and travel requirements.
• Maintain organized client records and ensure clear communication.
• Follow up with clients before and after their trips.
• Resolve concerns with empathy and effective problem-solving.
• Work fully remote with a flexible schedule.
• Enjoy travel perks and access to discounted industry rates.
• Receive training and continuous support for growth.
• Be part of a supportive, team-oriented environment.

Requirements

• Strong written and verbal communication skills.
• Customer service experience; travel or hospitality experience is a plus.
• High attention to detail and excellent organizational skills.
• Ability to learn new systems and booking tools quickly.
• Positive, client-focused attitude and genuine interest in helping travelers.

Benefits

• Fully remote flexibility.
• Travel perks and access to discounted industry rates.
• Training and continuous support.
• Supportive, team-oriented environment.