Online Cruise Booking Agent - Remote

Overview

We are seeking an Online Cruise Booking Agent to assist clients with researching, selecting, and booking cruise vacations, ensuring a smooth and enjoyable planning experience.

In Short

• Assist clients via email, phone, and messaging platforms with cruise inquiries, pricing, and itinerary details.
• Help clients compare cruise lines, ships, destinations, and onboard amenities based on preferences.
• Coordinate cruise bookings, cabin selections, add-ons, and special requests.
• Provide up-to-date information on travel requirements, documentation, and cruise line policies.
• Manage booking changes, upgrades, payment reminders, and cancellations as needed.
• Follow up with clients before and after travel to confirm details and collect feedback.
• Address concerns with professionalism, empathy, and problem-solving skills.
• Work fully remote with flexible scheduling.
• Receive exclusive travel perks and cruise-industry discounts.
• Participate in training and ongoing support to grow as a cruise specialist.

Requirements

• Strong communication skills (written and verbal).
• Customer service experience—experience in travel, hospitality, or cruises is a plus.
• Excellent attention to detail and strong organizational abilities.
• Tech-savvy and able to learn booking systems quickly.
• A genuine passion for cruising and helping clients plan memorable vacations.

Benefits

• Fully remote – work from anywhere with flexible scheduling.
• Exclusive travel perks and cruise-industry discounts.
• Training and ongoing support to help you grow as a cruise specialist.
• A collaborative, positive team environment focused on outstanding service.