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Online Cruise Booking Agent - Remote

Posted 6 hours ago
Customer Service
Full Time
Worldwide

Overview

We are seeking an Online Cruise Booking Agent to assist clients with researching, selecting, and booking cruise vacations, ensuring a smooth and enjoyable planning experience.

In Short

  • Assist clients via email, phone, and messaging platforms with cruise inquiries, pricing, and itinerary details.
  • Help clients compare cruise lines, ships, destinations, and onboard amenities based on preferences.
  • Coordinate cruise bookings, cabin selections, add-ons, and special requests.
  • Provide up-to-date information on travel requirements, documentation, and cruise line policies.
  • Manage booking changes, upgrades, payment reminders, and cancellations as needed.
  • Follow up with clients before and after travel to confirm details and collect feedback.
  • Address concerns with professionalism, empathy, and problem-solving skills.
  • Work fully remote with flexible scheduling.
  • Receive exclusive travel perks and cruise-industry discounts.
  • Participate in training and ongoing support to grow as a cruise specialist.

Requirements

  • Strong communication skills (written and verbal).
  • Customer service experience—experience in travel, hospitality, or cruises is a plus.
  • Excellent attention to detail and strong organizational abilities.
  • Tech-savvy and able to learn booking systems quickly.
  • A genuine passion for cruising and helping clients plan memorable vacations.

Benefits

  • Fully remote – work from anywhere with flexible scheduling.
  • Exclusive travel perks and cruise-industry discounts.
  • Training and ongoing support to help you grow as a cruise specialist.
  • A collaborative, positive team environment focused on outstanding service.
HB Travels logo

HB Travels

HB Travels is a dynamic travel agency dedicated to helping clients create unforgettable travel experiences. With a focus on personalized service, the company seeks passionate Travel Sales Specialists who are eager to assist clients in planning their dream vacations. HB Travels values strong relationships and exceptional customer service, ensuring that clients receive tailored travel itineraries that meet their needs and preferences. The company offers competitive commissions, comprehensive training, and the flexibility to work remotely, making it an ideal workplace for travel enthusiasts looking to turn their passion into a rewarding career.

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